March 12

Toot Toot, Chugga Chugga, Big Fat Lie

Being a working parent, whether it is full-time, part-time or as a casual, can be hard. There is the juggling act between an employee’s duties to their employer and wanting to give their children every opportunity and experience before they are too old to not like them anymore. In the workplace there are still some negative perceptions around working parents, whether they are actual or imagined. For example, working parents can feel guilty for requesting a day of annual leave to take their child to a children’s concert, such as the Wiggles or Justine Clarke. Some parents take the risk of having a ‘sickie’ to alleviate this guilt. However, working parents who do this risk their jobs. The case of Sean Mamo v Robjan Pty Ltd t/a Yarrawonga Toyota [2019] FWC 7900 is an example of a working father who took this risk and lost.

Sean Mamo v Robjan Pty Ltd t/a Yarrawonga Toyota [2019] FWC 7900

Mr Mamo, a father of a young son, had his claim for unfair dismissal rejected by the Fair Work Commission (the FWC). Mr Mamo claimed a day of personal/carer’s leave informing his employer that his son was unwell. However, Mr Mamo’s son was in fact not sick. The reason for the leave was so Mr Mamo could take his son to a Wiggles concert. Mr Mamo believed any request for annual leave would be rejected. A photograph of Mr Mamo and his son at the Wiggles concert was posted to social media and shown to Mr Mamo’s employer. When asked about his leave Mr Mamo first denied that he had taken his son to a Wiggles concert. However, when shown the photo Mr Mamo admitted to falsely claiming personal/carer’s leave.

Deputy President Colman held that Mr Mamo had not been unfairly dismissed. It was not an unfair dismissal because his employer had a valid reason for dismissal. Falsely claiming personal/carer’s leave amounts to misconduct because it is a breach of an employee’s duty of good faith, it obtains a financial advantage by deception and claims a legitimate right to be absent from work when there is none based on the facts. Mr Mamo deliberately misleading his employer was of sufficient gravity to warrant his dismissal.

What are the legitimate reasons for taking paid personal/carer’s leave and what is an employee’s duty of good faith?

Personal/Carer’s Leave

Paid personal/carer’s leave is one of the 10 National Employment Standards in the Fair Work Act 2009 (Cth) (the FW Act). An employee is entitled to 10 days of paid personal/carer’s leave per year. Any unused paid personal/carer’s leave is accrued from year to year. Section 97 of the FW Act outlines that an employee is only able to take paid personal/carer’s leave if:

  • they themselves are sick or injured; or
  • to provide support or care for a member of the employee’s immediate family or household because that member is sick, injured or if there is an emergency.

Under section 107 of the FW Act an employer can request from the employee proof of the reason for the leave. This is usually in the form of a medical certificate but can also be provided in a statutory declaration.

In Mondelez v Automotive, Food, Metals, Engineering, Printing and Kindred Industries Union known as the Australian Manufacturing Workers Union (AMWU) [2019] FCAFC 138 the Federal Court outlined the principles for paid personal/carer’s leave. Particular to this situation the Federal Court stated that a day taken for paid personal/carer’s leave is an authorised absence from work if, and this is the key, only if an employee is sick or injured or a member of their family or household is sick, injured or involved in an emergency. An employee is unable to take paid personal/carer’s leave for any other reason, such as attending a Wiggles concert.

Duty of Good Faith

Though not expressly written in an employment contract there are certain duties employers and employees owe to each other that are implied by law into the employment contract. One of these duties is the duty of good faith. For employees the duty of good faith requires an employee to act faithfully in the performance of their duties and to act for the benefit of their employer. Employees are also not to act in a way that would or would likely damage the trust and confidence between the employer and employee. Dishonestly taking paid personal/carer’s leave is not acting faithfully and would damage the trust and confidence that an employer has with their employee if the deception is discovered.

Take Home

It is important for employees to understand what paid personal/carer’s leave can and cannot be used for. If employee’s dishonestly use this leave, they risk being terminated for misconduct. Though it might be tempting for an employee to have a ‘sickie’ in order to take their children to a Wiggles concert, or for some other personal reason, they risk their employment. If employers are concerned about any paid personal/carer’s leave taken by employees, they are able to ask for evidence of the reason for taking the leave.

If you are interested in reading more about the interpretation of a day for paid personal/carer’s leave please see my previous blog.

November 28

Work Christmas Parties – Employees May Risk More Than Their Dignity

The silly season is fast approaching and the annual work Christmas parties will be starting to happen. The combination of end-of-year cheer and alcohol can create some less than ideal situations for employers. Most employers will start the new year with a ‘forgive and forget’ attitude to the embarrassing dancing or terrible karaoke singing. It is also reasonable to expect that one or two employees in any given year will drink a little more alcohol at the end of year party than they initially intended. While this may involve a loss of dignity, generally this conduct is regarded by both employers and colleagues as part of the fabric of the modern workplace. But what happens when an employee goes too far? At what point does ‘drunken cheer’ become a disciplinary issue.

Employees should be aware that their behaviour at these events may affect their employment. Their behaviour can result in the issuing of a warning, a final warning or worst-case scenario, termination of their employment, even if the event occurs after work hours.

However, employers should not discipline an employee for out of hours conduct too hastily. An employee may only be disciplined for out of hours conduct in circumstances where the situation is found to be work related.

The requirements for when conduct is work related was set out in B. Rose v Telstra Corporation Limited [1998] AIRC 1592, and are:

  • objectively the employee’s conduct is likely to seriously damage the employer/employee relationship;
  • the employer’s interests are damaged; or
  • the employee’s conduct was incompatible with their employee duties.

The Fair Work Commission recently provided a reminder of this outcome in the case of Mr Bradley Drake v BHP Coal Pty Ltd [2019] FWC 7444. The case involved two unfair dismissal applications of Mr Drake and Mr Bird. At their crew’s Christmas party last year, Mr Drake and Mr Bird were involved in a verbal and physical altercation with another employee, Mr Maunder. Mr Drake further admitted to making offensive comments to a Ms H, saying “do you have fake tits?” and “all the girls have them, you can’t come to [excavator] strip 44 unless you have fake boobs”. Mr Drake and Mr Bird asserted that they did not know that the party was organised by BHP or that BHP had contributed to the Christmas party. They believed it was an employee organised event and if they had known they would have acted differently.

BHP commenced an investigation into the situation after Mr Maunder made a complaint that he had been punched by two employees at the Christmas party. During their interviews both Mr Drake and Mr Bird said they could not remember if they had punched Mr Maunder. Following the investigation BHP found that both Mr Drake and Mr Bird had punched Mr Maunder and they were both terminated. Mr Maunder was also terminated but requested the opportunity to resign which was agreed to.

Deputy President Asbury found on the balance of probabilities that Mr Bird did not punch Mr Maunder but was involved in a verbal altercation with Mr Maunder which ended in both Mr Bird and Mr Maunder grabbing each other by their shirts. It was found, on the balance of probabilities, that Mr Drake started the verbal altercation with Mr Maunder and that Mr Drake punched Mr Maunder more than once. Additionally, Deputy President Asbury held that the Christmas party had the requisite connection to BHP and that it was more probable than not that Mr Drake and Mr Bird knew that the Christmas party was organised by BHP. Deputy President Asbury provided that if this was incorrect there was sufficient factors to establish that the event was work related:

  • 90 people attended, consisting of 60 employees and 30 family members;
  • they were gathered at one venue;
  • they were gathered for a common purpose, to celebrate Christmas;
  • the employer/employee relationship will be seriously damaged when an assault between two employees happens in a public place in front of other employees;
  • where a large group of employees gather to drink alcohol in a public place in a town where BHP is a large employer the action of employees can damage the interests of BHP; and
  • members of the public being present will increase the damage to BHP’s interests.

Deputy President Asbury stated that employees should not need to be told that when they gather in large numbers in a public place after work hours that their employment may be at risk if they get into altercations, either with another employee or a member of the public.

It was held that Mr Drake’s dismissal was valid and not unfair. Mr Drake had breached BHP’s Charter of Values and the Code of Business Conduct. Whereas, Mr Bird’s dismissal was held to be unfair as it was harsh, unjust and unreasonable. It was harsh because it was disproportionate to the gravity of Mr Bird’s conduct, Deputy President Asbury stated that the conduct, verbal altercation and grabbing Mr Maunder by the shirt, amounted to a final warning, and the dismissal affected Mr Bird’s personal and economic situation. It was unjust because Mr Bird was not guilty of the misconduct alleged to be the reason for his dismissal and because BHP incorrectly found that Mr Bird had punched Mr Maunder. It was unreasonable as the inferences used by BHP to find that Mr Bird had punched Mr Maunder were not available. An order for Mr Bird to be reinstated was issued. However, Mr Bird’s conduct at the Christmas party and during BHP’s investigation resulted in a deduction of 75% in the order for lost remuneration.

Take Home

Employees should be aware that their actions at the work Christmas party, or other work functions, can affect their employment.

Employers should carefully consider the criteria to establish that the function is work related before disciplining an employee due to conduct at out of hours functions. Employers should also take measures (including undertaking an investigation if appropriate) to substantiate any claims of employee misbehaviour, as well as providing appropriate procedural fairness to any employee throughout any disciplinary process. Procedural fairness requirements include putting the employers concerns relating to the employee’s conduct to the employee, and giving them an opportunity to respond prior to making any final decision, and providing the employee with the opportunity to have a support person present at all meetings in which termination of employment may be an outcome.

April 8

The Five Golden Rules of Coaching Uncooperative Employees

Uncooperative employees are hard to deal with at the best of times, but what about when you are actively coaching them? It is not hard to understand why many managers resile from such a task. However, coaching is an integral part of a manager’s role and uncooperative employees are always going to exist.

I have compiled my five golden rules of coaching uncooperative employees, along with explaining the key reasons that you must coach these individuals and detail what you can do if an employee simply refused to participate in coaching.

The five golden rules of coaching an uncooperative employee

  1. Don’t stoop to their level- Often uncooperative employees will whinge and whine about not wanting to undertake a required tasks. Whatever you do, don’t start telling them that you would prefer to be doing something else more worthwhile with your time than spending it with them. Rise above them and get on with the process in an engaged manner.
  2. Don’t become negative- So often by the time a manager is coaching someone they have a negative view about them and their performance. This translates very quickly into negative body language, tone, words and actions. Be careful to remain upbeat and positive when coaching an employee, no matter their initial attitude. You do need to give them a real chance to perform and who knows they might surprise you with a huge turn around when they properly understand what is expected.
  3. Don’t skimp on the important parts- If you have gotten to the coaching stage, well done! So many managers avoid this altogether. Now whatever you do don’t miss the important parts. You will need to reiterate the consequences to the employee if their performance or behaviour does not improve. This needs to be clearly said and it can be a good idea to have the employee repeat this to you to confirm it.Tell them if their performance does not improve to the required level their employment may be terminated.
  4. Don’t become reactionary- Sometimes the best reaction to disproportionate behaviour is no reaction at all. If an employee is getting angry or lashing out at you while you are trying to coach them, then best thing to do is to very calmly end the session and give them another chance to resume it later when they have calmed down. Do not yell back at them or think that being firm in response will help.
  5. Don’t stop following a coaching plan (unless you have good reason)- So many coaching or performance improvement plans start with the best of intentions. I have seen pre-organised weekly meetings decay very quickly into nothing. This will usually be followed by the underperforming employee claiming they have not been supported. Be realistic when setting a plan and stick to it.

Coaching

One of the first questions I ask a client that comes to me with an unfair dismissal claim relating to poor performance is: ‘what support did you provide to the employee before dismissing them?’ Many people are confused by this question. There is tendency to think that simply by telling someone they need to improve that this is enough. Unfortunately, this is not the case.

53228217_sPerformance issues can often require some proactive coaching from a manager, especially if the employee in question has been with the organisation for a long time. A good way to carry out coaching is via a performance improvement plan with set goals, time frames and predetermined meetings. The support required for an individual throughout this process will depend very much on what the performance issue is and what resources the company has available to it. Usually I would recommend setting a reasonable period of time to monitor the employee’s performance and scheduling at least 1-2 coaching meetings to discuss performance, provide advice and get feedback. In addition, but not as a substitute, you could also ask the employee to report back to you weekly via email so you can keep a broader tab on their performance.

Unfortunately, it is quite often the uncooperative employees that do not turn their performance around. You therefore may well find yourself in a situation, after implementing coaching with them, of having to terminate the individual. It is important that if you get to that point you have explored performance improvement with them. If you are unable to show an appropriate level of support, including coaching, it might be held by the Fair Work Commission that you did not provide a real opportunity for the employee to improve their performance and that their dismissal was therefore unfair. This could result in compensation or reinstatement to their position.

Enough is Enough

So you have followed the golden rules, you have implemented a coaching plan and stuck to it. What next? Well, if the employee has been warned of the potential termination consequences and they have remained uncooperative and their performance has not improved, you can, and should, dismiss them.

Some employees will out right refuse to undertake coaching or a performance improvement plan. If this occurs then you should at least try to have one session to see if you can change their mind, but if you cannot you can move to firing them. In such circumstances I would suggest given the individual a written ultimatum about either cooperating or being immediately dismissed before moving to the final step.

Whatever you do, don’t be afraid of getting coaching wrong. Being paralysed by fear into doing nothing will not sort out performance issues. Trying something is always better than avoiding a bad situation.

What coaching advice do you have? Have you ever found yourself in a situation with an employee refusing to participate in coaching?